Guidelines for freight transportation

Below you will find the average delivery time for all our packages:
- Once an order has been placed, we need 1-4 working days to process the order. On weekdays this takes one working day, but if you order on a Friday evening or during the weekend, it may take a little longer.
Once the order has been processed, it will be shipped and the delivery time is on average 7-14 working days. We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or comments, please feel free to contact our customer service. Below, we will explain how your order is processed and delivered. The ordering process at Voque Oslo is as simple as possible. First, go to the product page and add the desired product to your shopping cart. This is done by clicking on the black button “Add to cart”. Here it is important that you check whether you have selected the correct variants. If everything is in order, click on the “Continue Check” field. On the information page, you must enter the correct address data. Check that all the details are correct. If the details have been entered correctly, you can click on the “Proceed to Checkout” button. On the “Shipping” page, you have the option to check the address details you have entered. All shipments are sent completely free of charge. As a token of our appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the “Proceed to Checkout” button.
In the payment options, you can choose between various payment methods. At hellostella.com, all payment options are SSL encrypted, which means you can always count on a secure payment environment.
Klarna (deferred payment)
- Credit cards (AMEX, Mastercard, Maestro, Visa)
- Paypal account - EPS - immediately
Once you have selected the correct payment method, click on the “Complete Order” button and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. In the unlikely event of any issues with your order, you can always contact us.

Costs for shipping
We cover the shipping costs for every order. All our products are delivered to your home 100% free of charge. There is also no minimum order value.
Submitting an order Have you found the perfect look or accessory on our website? Then of course you want to enjoy it as soon as possible! That is why we make sure that your order is processed and shipped as quickly as possible.
In order to be able to charge reasonable prices for our products, we have decided to bundle packages in large quantities and send them all at once when the minimum quantity has been reached. We hope for your understanding and willingness to help us create a better and healthier world.
Note: Like many other online stores, we are also very busy and there may be delays due to the Corona crisis. Please keep this in mind when placing your order. We will do our best to ship your order as soon as possible. To ensure that your order is shipped today, please contact us at info@melbournes-excelence.com.
Our service team will be happy to help you choose the right solution.